![]() Since August or September, I've been trying to get my account resolved. This is not Accurate, they never asked the reason i was doing a voluntary turn in.Īs requested in your initial complaint, a copy of the loan documents were sent to you. They should not lie and say that I stated that the pandemic made it difficult to make payments on the loan. We value all of our members, and do our best to resolve complaints. The complainant also requested copies of the loan documents, which will be provided directly to the complainant as requested, together with an explanation of the process. In 2022, this matter was taken to court and resolved in favor of the credit union. The automobile was sold and the sale proceeds applied to the loan balance, according to law, leaving a deficiency balance owed. A prorated refund was given for the cancelled service contract. In 2021, the automobile was voluntarily surrendered, and the service contract was cancelled. The complainant was dissatisfied with the service contract, and stated that the pandemic made it difficult to make payments on the loan. The complainant borrowed money in 2019 to purchase an automobile, and added a service contract in 2020. If you need anything other prove please let me know. My bankruptcy case is ************* and that was entered on Jmy attorney name is Christopher J S******. Therefore after I filled and is bankruptcy is been discharged I did had access to my statements and made payments. I expressed to you I did filled on June 2020 not on 2022 the information they provide you is not correct also I mentioned I did had access to the online statements and I could made payment using my debit card until July 2022. (The consumer indicated he/she DID NOT accept the response from the business.) Other specific details of the account are protected by privacy laws and cannot be shared in a public forum. Those limitations are mandated by law, and caused the member's dissatisfaction. This resulted in limitations on the way in which the credit union is permitted to handle the account. The member filed a chapter 7 bankruptcy and did not reaffirm the auto loan. ![]()
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